To all our customers,
During these unprecedented times we hope you are all keeping well and safe. Ocean Designs are continuing to take customer orders, either on line or via the telephone, and are able to offer prompt delivery.
Therefore, if you are spending more time at home and on the garden then I hope we can help you enjoy your garden more with our outdoor living collections.
In order to keep our staff safe we are operating on a reduce staffing level to ensure that good social distancing practices are maintained, so please bear with us if you do not get an instant response to email enquiries or if you reach our answer phone service. Rest assured we will be responding to all enquiries as quickly as possible.
Our delivery policy has also changed to adapt to the new guidelines. All deliveries made via our own fleet of vans will only be single person deliveries. Our driver will knock on your door upon arrival so you know he is there and then move back to a safe distance. Your furniture will be off loaded and left in an appropriate place without encroaching too closely. This will normally be on your driveway or front of house. There will be no requirement for a signature to acknowledge receipt, the delivery note paperwork will be left with the goods and a photograph taken as proof of delivery. I am afraid we are unable to offer an unpacking and assembly service at this time. We also use reputable courier companies and I know they have implemented a similar service to safeguard both the customer and their staff.
Thank you for your support at this time.